Tips on using travel insurance well.

Personally, I always get travel insurance. While I might spend less on it than others, this post isn’t about purchasing travel insurance; it’s about using it. These tips apply to any situation where you might need to file a claim.

Buying travel insurance can be complicated, but using it doesn’t have to be. It’s simple if not always easy.

Here’s how to ensure you get the most out of your policy:

1. Understand Your Policy

Before you need to use your travel insurance, familiarize yourself with the policy details. Review the long-form “definition of coverage”—this is the fine print. Does the policy include medical coverage? If so, how much? Is there coverage for travel delays? If so, how long must the delay be before the coverage kicks in?

One of the most important things to check for is exceptions. If the reason you purchased the insurance isn’t covered, you may be out of luck. Policies often have different coverage periods, so what’s unpayable on one plan may be covered by another. If you have specific concerns, make sure your plan addresses them.

2. Contact the Insurance Company Immediately

As soon as an issue arises, contact your insurance company. In fact, I sometimes call even before something happens to ensure I’m prepared for the next critical step. Document the date, time, and name of the person you spoke with—just in case you’re given incorrect information.

3. Documentation is Key

Insurance claims hinge on proper documentation. As soon as you can, contact the insurance company (collect calls usually work) and ask, “What documentation do I need for a payable claim?” Keep a record of the contact phone number and your policy number.

4. Obtain Documentation Quickly

Gather the necessary documentation as soon as possible. Trying to get paperwork after leaving the airport, train station, police station, or doctor’s office is much harder and often impossible. Insurance companies won’t take your word for it—you need the right paperwork.

5. Submit the Claim

Once you have all the documentation and receipts, submit your claim. Then, wait for the check to arrive and cash it!